Motaz Murtaja

• Ensured continuous operation of the operating system and directory services in ICC Data Center and partners' operations • Managed and maintained OS standard configurations (Windows/Linux/Unix) and enhancements, while actively participating in incidents resolution and problem-solving as part of ISO 20000 established processes • Conducted final testing and deployment of the operating system, underlying services, solutions, and associated technical documentation. • Provided ongoing support to ICC UNIX/Linux/Windows environment and related services and participated in automation projects and tasks for ICC and partners. • Managed and maintained ICC partner's infrastructure and servers in the cloud (Azure). • Installed and maintained OS systems and containers hosted using many cloud or virtualization technologies such as Azure, VMware, LXC, oracleVM, and Hyper-V. • Supported and troubleshooted Identity issues with the Azure AD team. • Automated OS patching and update systems using various tools, WSUS and SCCM for Windows servers, Ansible and Satellite for Linux. • Managed and maintained Directory Services components and other Windows server services, such as Active Directory, GPO, FSMO roles, DNS, DHCP, NPS, Clustering, and DFS. • Supported and collaborated with other teams (security, monitoring, automation, backup, networking, and virtualization teams) to fulfill any related tasks. • Utilized ServiceNow ITSM modules, specifically Incident Management, Change Management, and Configuration Management, to contribute to efficient IT operations and improved service delivery. • Designed and implemented service management processes in alignment with ITIL principles, ensuring streamlined and efficient operations. • Performed other related duties as required.

• Led the IT team in developing and adapting the Uber-Clone application for use in Gaza City, tailoring it to meet specific company and environment requirements. • Manage company infrastructure, applications, and related services in the cloud (AWS and GCP) • Promoted a culture of continuous improvement, which led to 10% faster project delivery by implementing team feedback and process enhancements. • Conducted proactive risk assessments for each project phase, identifying potential obstacles early to avoid significant challenges. • Collaborated with the team to identify areas for improvement and devise solutions based on findings. • Provided support for all related company operations, including Networking, logistics, and accounting.

• Design and implement the IT infrastructure (Hardware and Software) for Naser Medical Compound data center, including servers (Dell, HP, and Siemens), switches, routers, storage (SAN/NAS), and cabling. • Deployed and configured server virtualization infrastructure (VMware & Hyper-V) and Operating Systems. • Maintained systems security using different tools (perform security assessment, systems patching, firewall, IDS, and IPS). • Designed, managed, and maintained network infrastructure and backbone (LAN, WLAN, WAN), including managing routers, switches, firewalls, and access points. • • Deployed and configured server Operating Systems (Windows and Linux) and ensured their continuous operations. • Manage and maintain underlying server services and solutions, Active Directory, DNS, ADFS, NPS, DHCP, WSUS, and Certificates…. Etc. Installed and configured monitoring, logging, and reporting tools for infrastructure (servers, services, network devices, hosts, and related IT assets). • Developed and utilized PowerShell scripts to automate repetitive configuration tasks. • Work closely with development and DB teams in managing and preparing the required environment for development, testing, and production. • Developed and implemented fail-over and disaster recovery plans for the data center, including data backup and replication. • Prepared comprehensive reports on technical and administrative issues. • Coordinated with MOH IT Central Systems Department and also worked closely with other following systems and networking team members.

• Taught as a Teaching Assistant for More than 5 Courses, including Computer Networks, Computer Network Lab, Computer Principle Lab, Computer Security, Hardware Language Programming and related Lab, and Java Programming I. • Enhanced overall class participation by implementing lab activities, assignments, and project-based learning. • Configured and maintained the IT infrastructure of the Computer department computer lab with consideration of required tech learning tools and software.