Forlanso: is a new platform designed by both Arabic and English language, as it links between both Service Provider who are ready to provide their own services, and Purchasers who are ready to buy their services, thus it provides a suitable environment for freelance for both individuals and emerged companies.
Forlanso.com is a website managed and owned by Forlanso FZCO, registered under No. 2395 in Selcon oasis free zone, Dubai, UAE.
All procedures that take place through the Forlanso platform are subject to the law of the United Arab Emirates
User using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
”United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
Visa or MasterCard debit and credit cards in USD will be accepted for payment
Cardholder must retain a copy of transaction records and Merchant policies and rules
User is responsible for maintaining the confidentiality of his account
Once the payment is made, the confirmation notice will be sent to the buyer via registered email within 24 hours of receipt of payment.
As for the paid subscriptions provided by Forlanso, ( Pricing page ) there is no option to cancel or refund the amount after completing the payment in the subscription packages.
All Forlanso platform terms & conditions in addition to any provisions and regulations represent an agreement between Forlanso Platform and the registered user. By using Forlanso Platform, the user constitutes a full consent and explicit agreement to all included terms and conditions.
In case the user does not agree with all or any of the agreement provisions or rules and regulations, he/she will not be entitled to use the Forlanso Platform.
Forlanso Platform preserves the right to review, modify, add, delete, and remove terms, conditions and provisions according to its own discretion through updating this publication. Hence, the revised terms will be applied once they are published on Forlanso platform.
Last update for terms and conditions in 10 September 2020.
In case of any disputes or objections, Technical Support is the sole and the authorized entity concerned with disputes resolution and adjudication, of which its reference is limited to its terms, conditions, cautions and publications issued by Forlanso Platform on the web site
Forlano platform makes it clear that it does not accept any disputes related to the work quality from a technical point of view as an assessment of the work level, however, its jurisdiction in disputes is limited to whether the work matches the procedural specifications published by the service provider, such as the devliverd files type (Extensions), or the duration of its completion, or the number of times to be modified.
For example, if the service aims to design an image, Forlanso does not accept any disputes based on the buyer's rejection regarding the design idea, poor vision or even the design idea is being hatred.
Forlanso Platform has the full right to cancel an agreed service in case of any harm or failure occurred by any of the two parties, or in case of one of the two parties did not obtain his/her own dues and submitted a complaint. After verifying the validity of the complaint and ensure that a violation of the terms and conditions of Forlanso has occurred, the resulting party will be charged for any losses or costs incurred by the cancellation process, whether for the other party or for Forlanso platform.
Customer can cancel their order before service provider accept order , if service provider accept order the customer cant cancel it and he can open dispute if there is any problem with service delivery
If customer cancel orders the refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
If a refund is returned because of a cancellation or dispute, it will be returned to the account of the purchaser account at Forlanso platform, after which the purchaser will either use the balance in purchase or withdrawal request according to the withdrawal procedures shown in Forlanso platform terms and conditions.
If customer want to refund onto the original mode of payment we will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Forlanso provides Gig Services by Service provider in different fields at specific price and details for each provided service.
Forlanso has the full right to suspend the membership either temporarily or permanently in case of following:
In order to maintain the best level of services quality, and preserving user’s rights whether they were Service Provider or Purchasers. Forlanso's management sets clear and specific rules that are not allowed to be violated through either mini-services, projects, competitions, special services or correspondence. Alternatively, any other means of publications available on Forlanso website.
In case of disputes in this context interpretation, the view of Forlanso Platform and its interpretation and vision is the only judgment in this regard.
Forlanso platform is not entitled to provide any reasons regarding suspension of any publication or any kind of services.
It is worthy to state that, the list of prohibited services is an integral part of Forlanso platform terms and conditions agreement. Therefore, this list is subjected to the evaluation of the action to be taken against the violator or infringer as follows:
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