Terms & Conditions

This document represents a legally binding agreement between the user and Forlanso platform. By using the platform, you acknowledge and expressly agree to abide by all the terms and conditions stated herein. These terms constitute a binding digital contract governing your use of the platform. If you do not agree with these terms, please refrain from using the platform.

Forlanso FZCO is a company registered in Dubai Silicon Oasis - Free Zone, United Arab Emirates, under license number 2395, operating the digital platform www.forlanso.com for managing digital contracts and remote services. Forlanso does not provide any licensed financial services or hold user funds.

All interactions with the platform are governed by the laws of the United Arab Emirates. Jurisdiction for disputes lies with the UAE courts.

Forlanso has the full right to suspend the membership either temporarily or permanently in case of following:

1. Registration and Account Use

Registration is available to individuals and companies aged 18 and above. Users must provide accurate, up-to-date information. Pseudonyms and false identities are prohibited.
Accounts may not be transferred or shared with third parties. Forlanso reserves the right to approve, reject, or request verification documents.

2. Contracting and Service Execution

Contracts are created via listed services or custom agreements using platform tools.
All agreements and communications are documented within the workspace. Forlanso does not execute technical services itself, but delivers the service to the buyer as an integrated digital package including contracting tools, documentation, delivery notices, and billing. The technical execution is carried out by independent service providers contracted within the platform.

3. Payments and Earnings

All payments are processed through licensed third-party payment providers. Forlanso issues invoices to buyers as the official billing party and provides earning statements to service providers after confirmed delivery.
Forlanso does not hold funds, offer wallets, or allow internal balance use. Earnings may only be withdrawn through licensed channels such as banks or e-wallets.

4. Refund Policy

Buyers may cancel an order before it is accepted by the provider. Post-acceptance cancellations are only allowed in case of documented breach. Refunds are returned to the original payment method via the licensed payment provider.
Forlanso does not store value or provide reusable internal balances.

5. Dispute Resolution

Forlanso only reviews whether services match the documented contract terms. Forlanso does not evaluate service quality. Disputes are handled via documentation and may be supported with proof for the payment provider.

6. Legal Responsibility

These terms are the sole legal reference for any disputes.
User registration confirms full acceptance of these and future terms.
Users are responsible for their data, usage, and activities.
Unauthorized use, impersonation, or illegal activity is prohibited.
Forlanso is not responsible for off-platform actions or data disclosure by users.
Forlanso is not the service executor; it manages contracts and digital workflows only.
Users are solely liable for their service performance and agreement compliance.

7. Account Suspension

Forlanso may suspend or terminate any account in cases including but not limited to:
- Violation of terms or misuse.
- Lack of qualification or repeated poor performance.
- Harassment or abuse via platform communications.
- Unauthorized promotions or impersonation.
- Inactivity for over 3 years. No funds or benefits are retained by Forlanso post-deactivation.

8. Prohibited Services

The following are prohibited on Forlanso:
- Services in unsupported languages.
- Poorly written or ambiguous listings.
- Inaccurate translation between Arabic/English.
- Services lacking precise scope, delivery time, or pricing.
- Low-quality or unserious services.
- Services unverifiable by Forlanso.
- Requests for personal or confidential data.
- Services breaching privacy or containing defamation or threats.
- Hacking, unauthorized access, or malware.
- Intellectual property violations.
- Sexually explicit, illegal, or offensive content.
- Gambling, drugs, alcohol, astrology, or black magic.
- Racism, hate speech, and religious abuse.
- Terrorism, criminal activity, or money laundering.
- Unlicensed money transfer or prepaid top-ups.
- Spam, fake engagement, or health services.
- Any service violating these terms or UAE laws.
- No service shall be provided to OFAC-sanctioned entities or regions.

9. Terms Modification

Forlanso may amend these terms at any time. Updates are effective upon publication. Continued use signifies acceptance of the revised terms.

10. Relationship with Forlanso

Forlanso is a licensed technology platform providing tools for managing digital remote contracts between buyers and service providers.

Forlanso is not the direct executor of technical services. Services are delivered through Forlanso as a unified digital offering, which includes contracting, documentation, delivery tracking, and billing. Technical tasks are carried out by third-party providers within the platform.

Invoices are issued to buyers under Forlanso’s name, while earnings are recorded for service providers after delivery confirmation. No funds are stored within the platform or made available for internal use.

All transfers and withdrawals are processed via licensed external financial providers (banks, money transfer services, or e-wallets).

 Using the platform does not constitute opening a financial account or wallet. Forlanso does not enable balance accumulation or reuse.

Accordingly, Forlanso acts as an organizer and registrar of digital workflows only.