Fees & Payments

Within the framework of Forlanso’s work to provide remote work services, it provides the financial means that enable all parties to conduct their operations in a timely manner and with ease, in a way that achieves smooth dealings and guarantees rights. Forlanso, in itself, nor in its legal form, is not considered an entity that practices any banking, or financial intermediation activities emanating from it. Rather, Forlanso uses third-party services to conduct financial transactions, represented by payment gateways, banks, and exchange offices, in accordance with the laws and provisions of the United Arab Emirates and in accordance with the laws and provisions of the third party depending on the country in which it is licensed.

Website commission

  • The site is free and does not deduct any commission from the service provider for any purchases
  • The website charges transaction fees on the buyer, including finance fees for third parties, such as payment gateways and bank transfers. Transaction fees are used to cover the administrative expenses of transactions, including third-party expenses used by Forlanso to receive payments.

  • As for the paid subscriptions provided by Forlanso, ( Pricing page ) there is no option to cancel or refund the amount after completing the payment in the subscription packages.

Transaction fees

The following finance fees are incurred on payments made by the buyer through Forlanso platform:

•             Credit Cards:

•             10% + 35 US cents for payments less than $51

•             7% + 35 US cents for payments above $51

  • Digital Currencies: %7 of invoice total amount 

  • •             Bank Transfer: 4% of invoice total amount

      Payment methods

      Forlanso platform provides the following payment methods for buyers:

      •             Credit card payment.

      •             Bank Transfer Payment:

      The transferring party who makes a payment to purchase of a service or contract shall bear that the full price of the service along with the transaction fees shall be transferred to the bank account of Forlanso, that is according to the payment details that appear on the purchase page provided that no finance charges for bank transfers sent to Forlanso account or any fees incurred by the sender shall be calculated as part of the amount transferred to Forlanso.

      In case the transferred amount was less than that actual amount needed to make the payment, Forlanso platform shall be entitled to deduct the transaction fee from the received amount in the bank account and add the remaining thereafter to the service provider balance. Forlanso shall not bear any responsibility towards any party in the event of the receipt of a bank transfer below the value agreed between the two parties.

      •             Payment through the balance available in the buyer's account at Forlanso platform.

      Balance withdrawal

      Forlanso platform provides various withdrawal methods for contractors to receive their dues based on their location, as in some countries additional channels of withdrawal are available while are not available in other countries. You can find out the available withdrawal methods for the country in which you reside by choosing the balance from your account page, then press Withdrawal Request button and choose the country to display the available withdrawal channels.
      • Withdrawal transaction fees are applied by Forlanso, which may vary from country to another.
      • The withdrawal transaction fee does not include any fees imposed by a third party or the party who receives the transfer, such as Payoneer commission for receiving transfers or the back-end fee for banks. All these fees are borne by the service provider not Forlanso platform.
      • The currency by which the transfer is being received whether by US dollar or local currency is due to the receiving party that the service provider has chosen as a withdrawal method.
      • The US dollar conversion rate to the local currency rate is determined according to the banks exchange rate and the exchange offices through which Forlanso deals with regarding financial withdrawals. Forlanso does not ratify a specific or fixed exchange rate. As it varies according to market changes.
      • The financial withdrawal transactions fees varies according to countries and the amount being transferred. The applicable fees for the withdrawal transaction will be displayed once you submit the withdrawal request.

      Payout channels

      Forlanso provides various payout channels based on the country to which the withdrawal is requested to, as some channels might be available in countries while not available in others. It will be displayed when the service provider submit a withdrawal request and select the country. 

      The available  payout channels for financial withdrawals are as follows:
      1. Payoneer
      2. Bank transfers
      3. Exchange offices
      4. E-wallets
      Available Withdrawal channels mechanisms and terms are as follows:

      1. Payoneer

      • The minimum amount available for withdrawal is $22
      • Forlanso deducts 5% from the amount required to be withdrawn to Payoneer as a fee for transaction processing. This deduction does not include Payoneer back-end fee.
      • The user incur any charges or fees applied by Payoneer in case of receiving funds. The fees deducted by Forlanso for the withdrawal transaction to Payoneer does not include the fees imposed and deducted by Payoneer from the transfer sent by Forlanso to the receiver.
      • The user is fully responsible for his data validity that is submitted on Forlanso platform related to his / her Payoneer account, in case there is an incorrect data submitted by the user, he / she shall be fully responsible for the financial consequences resulted from this error.

      2. Bank transfer

      Forlanso platform provides the ability to withdraw balances available for withdrawal by submitting a request to transfer them to the service provider's bank account as required details in the service provider's file settings according to the following conditions:
      • The minimum amount required to be withdrawn by bank transfer varies according to the country to which the transfer is to be made.
      • Bank transfer transaction fees are being applied according to the country and the amount of funds to be transferred.
      • Transfers can be received in US dollars in service provider bank account in case the bank account accepts US dollars transfer, as well as the country laws allow the US dollar transfer delivery rather than the local currency.
      • The service provider must choose the type of bank account currency whether US dollars or local currency. In case the service provider submitted wrong account type, this will lead to the return of the transfer by the receiving bank, and as a result, the transfer transaction fees will be deducted from service provider amount.
      For example, if the service provider bank account accepts only local currency and not US dollar, the fund will not be delivered to the account as US dollar. Rather, the amount to be withdrawn is converted into its equivalent of the local currency according to the exchange rate specified by the bank, and the service provider receives the transfer in his/ her bank account in the local currency.
      Therefore, in case a wrong choice occurred from the service provider side and an incorrect currency was specified for his /her bank account before the transfer being accepted by Forlanso, the transfer would be returned due to incorrect account type.
      • The user is fully responsible to submit correct and accurate data about his / her bank account details، along with attaching a copy of his / her passport and identity.
      • If the bank account to which the withdrawal is required is in the local currency، Forlanso platform transfers the amount to be withdrawn to the equivalent of its value in US dollars، according to the exchange rate of the banks and exchange offices that Forlanso deals with.
      • Forlanso responsibility ends when the amount is transferred to the seller bank account with US Dollar value according to the bank data submitted by the seller provider. Noting that, Forlanso platform is not responsible for any further procedures related to receiving money from the seller’s bank, whether the delivery period, converting the amount to another currency, or any deducted fees conducted by the bank for receiving money.
      • In the event that the seller provided incorrect bank data, the seller then will be fully responsible for the bank transfer fees, which will be deducted from his/ her balance on Forlanso platform, and will not be entitled to claim them.

      3. Exchange offices

      • The minimum amount required to be withdrawn through a transfer to exchange offices varies according to the country to which the transfer is to be made.
      • Bank transfer transaction fees is applied according to the country and the amount of money to be transferred.
      • The currency in which the transfer is received, whether it is a US dollar or a local currency determined by the receiving party (Exchange offices) in the country to which the withdrawal was requested.
      • The fees deducted by Forlanso for conducting a transaction transfer to exchange offices do not include any fees required from the receiving party such as the exchange offices, as the service provider bears any additional fees for receiving the transfer from the exchange office.
      • The third party, represented by exchange offices that receive the money, are determined according to the country.
      • In case service provider submitted incorrect data, he / she will totally bear any fees that were applied to the money transaction that will be deducted from his/her balance in Forlanso platform, with no right to claim for them later on under any condition.

      4. Electronic Wallets and Financial Applications

      • Forlanso offers a range of local and international electronic wallets and financial apps through which contractors can request withdrawals of their dues.
      • To view the types of electronic wallets and financial apps supported by Forlanso, go to your account settings, select "Payout Channels," and you will see a list of available options based on your location.
      • Forlanso charges a percentage fee for withdrawals to electronic wallets or financial apps. This fee varies depending on the chosen wallet or app.
      • The exact amount will be displayed during the withdrawal request process.
      • Upon selecting a withdrawal method, contractors must provide the required information in the form associated with their chosen electronic wallet or financial app.
      • Dues are received in the currency specified by the third-party provider of the selected electronic wallet or financial app.
      • Withdrawal fees applied by Forlanso do not include any charges from the receiving party. The service provider bears any additional fees associated with receiving the transfer from the electronic wallet or financial app.
      • In case of entering incorrect or invalid information, contractors bear full responsibility for any fees applied to the transfer and shall be deducted from their balance at Forlanso platform. No refunds will be issued for such errors.

      Binding guidelines

      • All financial and legal transactions conducted on Forlanso platform are subject to the law of the United Arab Emirates.
      • Service provider is responsible for the data provided in the withdrawal request.
      • Service provider is not entitled to request any financial withdrawal under the name of another person, as the bank transfers are sent to the service provider registered at Forlanso platform only according to the data provided by the service provided on the platform. 
      • To submit any withdrawal request, the service provider must first verify his/her account by submitting official documents issued by his / her country, that is either a passport or and ID card only.
      • It is forbidden to use Forlanso platform as a means of financial transfers that are not resulting from legal transactions represented in contracts or selling online services between the service provider and the buyer.
      • Forlanso platform has the full right to suspend any financial transaction conducted on the website, whether it is a purchase, withdrawal of balance, in the event that, there is a doubt about the legality of this transaction, the amount shall be suspended until all legal measurements are preformed to confirm the legality of the transaction.
      • Forlanso platform has the full right to require further documents and proofs whether for personal or financial purposes from any registered member at the platform.
      • Forlanso platform has the full right to refuse any financial transfer, whether it is for other websites or bank transfers, in case this transaction violates the United Arab Emirates laws such as withdrawing balance to a bank account of a country that restrict any financial transactions or for any other legal reasons.
      • The user is legally responsible for any financial consequences arising from any kind of fraud or misleading data used for financial transfers issued by Forlanso platform.
      • The user is fully responsible for maintaining the confidentiality of the submitted information, such as his Payoneer or bank account, and he is not entitled to authorize anyone on his behalf to use it in any transaction through Forlanso platform.