Forlanso Platform plays an essential role as a financial rights guarantor agent that guarantees all the financial rights for both (buyers and Service providers) in all services’ sections provided by the Platform. Any amount of payments deposited by the purchaser is reserved in Forlanso custody until the purchaser receives the service he/she purchased as agreed between the two parties. In addition to his/her fully confirmation of receiving his/her service, after which the payments will be released to the vendor (service provider) after deducting the financial percentage shown for Forlanso platform.
Forlanso platform does not bear any responsibility nor guarantee any rights towards any party whether (the service provider or the buyer) in the event that payment or service delivery has been done outside the workspace of our platform.
In order to ensure your rights always follow the following rules:
In case of any disputes or objections, Technical Support is the sole and the authorized entity concerned with disputes resolution and adjudication, of which its reference is limited to its terms, conditions, cautions and publications issued by Forlanso Platform on the web site
Forlano platform makes it clear that it does not accept any disputes related to the work quality from a technical point of view as an assessment of the work level, however, its jurisdiction in disputes is limited to whether the work matches the procedural specifications published by the service provider, such as the devliverd files type (Extensions), or the duration of its completion, or the number of times to be modified.
For example, if the service aims to design an image, Forlanso does not accept any disputes based on the buyer's rejection regarding the design idea, poor vision or even the design idea is being hatred.
Forlanso Platform has the full right to cancel an agreed service in case of any harm or failure occurred by any of the two parties, or in case of one of the two parties did not obtain his/her own dues and submitted a complaint. After verifying the validity of the complaint and ensure that a violation of the terms and conditions of Forlanso has occurred, the resulting party will be charged for any losses or costs incurred by the cancellation process, whether for the other party or for Forlanso platform.
Customer can cancel their order before service provider accept order , if service provider accept order the customer cant cancel it and he can open dispute if there is any problem with service delivery
If customer cancel orders the refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
If a refund is returned because of a cancellation or dispute, it will be returned to the account of the purchaser account at Forlanso platform, after which the purchaser will either use the balance in purchase or withdrawal request according to the withdrawal procedures shown in Forlanso platform terms and conditions.
If customer want to refund onto the original mode of payment we will be processed within 10 to 45 days depends on the issuing bank of the credit card.
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