Shehab El-Saghier

• Automated and maintained daily reports for Order to Cash (O2C) monitoring by utilizing SAP GUI, Excel, VBA. Power Query, and Power Automate, to provide visibility on day-to-day operations, saving approximately 8 hours per day across multiple roles. • Worked on process improvement including building and maintaining Smartsheet solutions that streamline cross-department communications. • Reduced time spent on customer back-order updates by emails by developing a solution using Google Apps Script

• Managed back-office tickets to resolve home broadband activation issues. • Managed inbound calls daily, with duties including new broadband customers setup, retrieving customer data, presenting relevant product information, canceling services, and making outbound follow up calls as needed. • As a member of the Pool of Trainers (POT) program, I provided training to employees to enhance their skills and knowledge through upskilling and induction programs.