Mohammad Khallaf

I currently work as a Incidents Manager with Wavelo, one of the Tucows group companies in Canada, through AHL Logics. Direct and optimize the incident management process to ensure seamless operations. Respond promptly to service disruptions, identify root causes, and initiate resolution protocols, providing 24/7 on-call support when necessary. Assess and prioritize incidents based on their urgency and business impact. Prioritize incidents by urgency and business impact. Track and analyze all incidents to identify recurring problems, creating long-term solutions to address underlying issues. Enhance processes continually to improve response efficiency and minimize service interruptions. Provide clear updates and executive-level communications during major system incidents. Conduct in-depth reviews of incidents and create detailed Root Cause Analysis (RCA) reports for internal teams and external clients. Lead problem management efforts by uncovering root causes, coordinating resolutions, and preventing recurrence. Collaborate across departments to implement corrective actions and drive sustainable solutions. Contribute to improvement initiatives aimed at reducing incidents and enhancing overall service reliability.

Targeting and attracting companies to benefit from Jawwal and Paltel services ,Increasing the company's sales by signing service provision agreements and following up on accounts periodically

Build, design, test and deploy web applications and systems using Laravel and WordPress