Software analysis and technical support

My Experience:

With extensive experience in Arab and international companies, I'm equipped for leadership roles in app and website development, earning trust through freelance work with a focus on quality standards.

What I Offer:

I analyze software systems, turning them into technical requirements for development teams. This covers small to mid-sized systems and includes detailed documentation on system features, requirements, and technical proposals.

 This price includes small systems, such as news and informational sites, and medium-sized sites, such as e-commerce sites, or sites whose system features do not exceed more than 12 features for systems analysis.

The analysis file includes the following:

• An extensive and comprehensive description of the system with all its features
• Describe the purpose of the file and its implementation
• Description of the references for the analysis and the system’s working model
• Identify suggestions for the technologies required to implement the system
• System features
• Functional requirements and use cases within each feature of the system
• Analyze roles and permissions for different use cases
• Arranging system features so that they are serializable and consistent during program execution
• Clarifying the implementation values for each feature
• Database tables and fields for each feature
• Definition and explanation of terminology
• Technical proposals for implementing each feature in the system
• Analysis of non-functional requirements

For technical support, the offer includes the following:

Objectives:

• Ensure high site efficiency and continuous operation.
• Enhance performance through regular maintenance.
• Provide robust security measures for data protection.

Maintenance Scope:

• Address software errors promptly.
• Keep software and add-ons updated.
• Improve performance and user experience.
• Offer prompt support for user inquiries.

Maintenance Schedule:

• Conduct monthly security and performance checks.
• Provide real-time updates for urgent security issues.
• Keep customers informed of any upgrades, repairs, or changes.
• Grant customers access for updates or modifications.

Update Management:

• Managed by a specialized team.
• Thoroughly checked to avoid disruptions.

Modification Policy:

• Customers can request feature modifications.
• Requests are mutually evaluated.

Additionally, this service includes video recordings elucidating preceding files, alongside meetings with the work team to outline all departments and plans.