# Knowledge Base & Support

In-depth guides and support documentation for using the Forlanso platform.

## Getting Started Guides

### For Freelancers
- Creating your profile
- Setting up services
- Generating invoices
- Receiving payments
- Managing client relationships

### For Companies
- Setting up your company account
- Adding remote employees
- Creating contracts
- Processing payments
- Tracking deliverables

## Platform Features

### Contracts
- How to create a contract
- Contract templates overview
- Electronic signature process
- Contract amendments and revisions
- Storing and accessing contracts

### Payments
- Adding payment methods
- Making deposits
- Processing withdrawals
- Understanding fees
- Currency conversion
- Payment troubleshooting

### Account Management
- Profile setup and customization
- Security settings
- Notification preferences
- Two-factor authentication
- Account verification

## Troubleshooting

### Common Issues
- Login problems
- Payment failures
- Contract signing issues
- Verification delays
- Email notifications

### Technical Support
- Browser compatibility
- Mobile app usage
- File upload limits
- Connection issues

## Security & Compliance

- Data protection practices
- Privacy controls
- Compliance documentation
- Regulatory information
- Best security practices

## API & Integrations

- API documentation
- Third-party integrations
- Webhook setup
- Developer resources

## Support Channels

### 24/7 Availability
- **Email Support**: support@forlanso.com
- **WhatsApp**: Direct messaging with support team
- **Live Chat**: In-platform chat support
- **Social Media**: Twitter, Facebook, LinkedIn

### Response Times
- Critical issues: Within 2 hours
- General inquiries: Within 24 hours
- Account questions: Same business day

## Learn More

For comprehensive guides and documentation:
Visit: https://support.forlanso.com