# Privacy Policy

How Forlanso handles your data and protects your privacy.

## Our Commitment

Forlanso is committed to protecting your privacy and handling your personal data with transparency and security.

## Information We Collect

### Account Information
- Name and contact details
- Email address and phone number
- Company information (for business accounts)
- Profile information and preferences

### Financial Information
- Payment method details
- Transaction history
- Bank account information (encrypted)
- Billing addresses

### Usage Information
- Platform activity and interactions
- Login history and device information
- IP addresses and browser data
- Feature usage and preferences

### Verification Information
- Identity verification documents
- Business licenses and registrations
- Tax information (where applicable)
- Compliance documentation

## How We Use Your Information

### Platform Operations
- Account creation and management
- Processing payments and transactions
- Contract creation and storage
- Customer support and communication

### Security & Compliance
- Fraud prevention and detection
- Identity verification
- Compliance with legal requirements
- Platform security and monitoring

### Service Improvement
- Analyzing platform usage
- Developing new features
- Improving user experience
- Troubleshooting issues

### Communication
- Service updates and notifications
- Transaction confirmations
- Support responses
- Marketing (with consent)

## How We Share Information

### We Do NOT Sell Your Data
Your personal information is never sold to third parties.

### Limited Sharing
- **Payment Processors**: To process transactions
- **Contract Counterparties**: Information necessary for contracts
- **Legal Authorities**: When required by law
- **Service Providers**: Trusted partners supporting platform operations

### Your Control
- Choose what information to share in your profile
- Control notification preferences
- Request data access or deletion
- Opt out of marketing communications

## Data Security

### Security Measures
- **Encryption**: Bank-level encryption for all data
- **Secure Storage**: Data stored in secure, monitored facilities
- **Access Controls**: Strict access limitations
- **Regular Audits**: Security assessments and updates

### Payment Security
- PCI-DSS compliant payment processing
- Tokenization of payment information
- No storage of full card numbers
- Two-factor authentication available

## Data Retention

### How Long We Keep Data
- **Active Accounts**: Data retained while account is active
- **Closed Accounts**: Some data retained for legal/compliance purposes
- **Transaction Records**: Maintained per financial regulations
- **Communications**: Stored for support and quality purposes

### Your Rights
- **Access**: Request copy of your data
- **Correction**: Update inaccurate information
- **Deletion**: Request data deletion (subject to legal requirements)
- **Portability**: Export your data

## Cookies & Tracking

### Cookies We Use
- **Essential**: Required for platform functionality
- **Analytics**: Understanding platform usage
- **Preferences**: Remembering your settings
- **Marketing**: Delivering relevant content (with consent)

### Your Control
- Manage cookie preferences in browser settings
- Opt out of non-essential cookies
- Disable tracking features

## Children's Privacy

Forlanso is not intended for users under 18. We do not knowingly collect information from minors.

## International Data Transfers

- Data may be processed in multiple countries
- Appropriate safeguards in place for transfers
- Compliant with applicable data protection laws

## Third-Party Links

Platform may contain links to external sites. We are not responsible for their privacy practices.

## Changes to Privacy Policy

- Policy may be updated periodically
- Users notified of material changes
- Continued use constitutes acceptance
- Review policy regularly

## Your Rights (GDPR & Applicable Laws)

If applicable data protection laws apply to you:
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge complaints with authorities

## Contact Us

### Privacy Inquiries
**Email**: privacy@forlanso.com

### Data Protection Officer
**Email**: dpo@forlanso.com

### General Support
**Email**: support@forlanso.com

## Full Privacy Policy

For complete, detailed Privacy Policy:
Visit: https://www.forlanso.com/en/privacy-policy

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**Last Updated**: January 2025

**Forlanso FZCO**
Dubai Silicon Oasis, Dubai, UAE